Privacy Policy
Introduction
This Privacy Policy explains how STEP Canada ("we," "our," or "us") collects, uses, and shares information about you when you visit our website at step.ca.
We respect your privacy and are committed to protecting your personal data. Please read this Privacy Policy carefully to understand our practices regarding your personal data.
Cookie Policy
Our website uses cookies to distinguish you from other users and to enhance your experience. A cookie is a small file of letters and numbers that we store on your browser or device if you agree.
Types of Cookies We Use
Strictly Necessary Cookies
These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and account access. You may disable these by changing your browser settings, but this may affect how the website functions.
Analytics Cookies
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.
We use Google Analytics which stores cookies on your device to generate statistical information about the use of our website. Google Analytics cookies do not collect personal information about you.
Functionality Cookies
These cookies enable the website to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
How to Control Cookies
When you first visit our website, we ask for your consent to use cookies. You can choose to accept or decline cookies. You can also manage cookie preferences through your browser settings at any time.
Most web browsers allow some control of most cookies through browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.aboutcookies.org or www.allaboutcookies.org.
Information We Collect
We collect several types of information from and about users of our website, including:
- Information you provide to us (such as name, email address, and other contact details when you fill out forms on our website)
- Information we collect as you navigate through the site (such as usage details, IP addresses, and information collected through cookies)
- Information about your device and internet connection
How We Use Your Information
We use the information we collect about you to:
- Provide, maintain, and improve our website
- Process and respond to your inquiries
- Understand how visitors use our website
- Detect, prevent, and address technical issues
- Provide customized content and information
How We Share Your Information
We may disclose personal information that we collect or you provide:
- To contractors, service providers, and other third parties we use to support our business
- To comply with any court order, law, or legal process
- To protect the rights, property, or safety of our organization, our members, or others
Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, such as:
- The right to access your personal information
- The right to correct inaccurate personal information
- The right to request deletion of your personal information
- The right to restrict or object to processing of your personal information
- The right to data portability
To exercise any of these rights, please contact us using the information provided below.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
STEP Canada
45 Sheppard Ave, East - Suite 510
Toronto, ON M2N 5W9
Email: memberservices@step.ca
Phone: 416-491-4949
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.
Last updated: September 29, 2025
